MAINTENANCE AND TROUBLESHOOTING

QUICK ACCESS

		MAINTENANCE BY SERVICE PARTNER
		TROUBLESHOOTING A DEVICE THAT IS LOCKED UP: REMOVING THE BASEPLATE
		ERROR MESSAGES
		REPLACEMENT OF WEAR PARTS

 

MAINTENANCE BY SERVICE PARTNER

Note: Maintenance by a Pacojet service partner is recommended after 20,000 portions or one year.

Send the protective beaker, pacotizing® blade with spray guard, and the device to the service partner in the original packaging.

Note: Wi-Fi: Connect the device by going to WLAN in the settings to ensure optimal remote assistance if service is needed.

 

TROUBLESHOOTING A DEVICE THAT IS LOCKED UP: REMOVING THE BASEPLATE

The baseplate must be removed if the shaft stops during the pacotizing® process and no longer rises up after the following steps have been performed in order:

• Turn the device off and back on again.

• If the shaft does not automatically rise back up, rotate the protective beaker out and back in. Allow the mass to thaw a bit if necessary and repeat this step.

• If the problem persists, please contact your certified Pacojet Service Partner. After contact has been confirmed, proceed as follows:

 

Turn the device off and unplug it.

Carefully lay the device on its side.

Loosen the four baseplate screws with a hex key and remove the baseplate.

Carefully remove the protective beaker and the pacotizing® beaker from the shaft.

Remove the pacotizing® blade and spray guard as applicable.

Clean the shaft and the tool coupler with a washcloth.

Reattach the protective beaker. Attach the baseplate by inserting the four screws and tightening them with a hex key.

Carefully set the device upright. Plug the device in and turn it on.

Note: Insert a protective beaker and then turn the device back on. The shaft will then rise back up automatically.

If the shaft does not rise back up, send the protective beaker, pacotizing® blade with spray guard, and device to the service partner in the original packaging.

 

ERROR MESSAGES

 

Code	Description	Behavior	Text
001	Motor controller unavailable	Log entry, notice: Device error – please restart	Could not communicate with motor controller
002	Tool detection unresponsive	Log entry	Tool sensor unresponsive
006	Overpressure sensor unresponsive	Log entry	Tool sensor unresponsive
007	Beaker detection failure	Log entry, notice: Device error – please restart. Machine locked.	Improper condition of the beaker sensors
008	Touch controller unresponsive	Log entry	Could not communicate with touch sensor
009	Display unresponsive	Log entry	Could not communicate with display
010	Valve control unresponsive	Log entry, notice: Device error	Improper condition of the pressure valve
011	Motor fault, torque motor overcurrent	Log entry, notice: Mass too hard	Processing mass is too hard
012	Motor fault, feed motor overcurrent	Log entry, notice: Mass too hard	Processing mass is too hard
013	Overload	Log entry, notice: Mass too hard	Processing mass is too hard
014	Undervoltage	Log entry, notice: Mass too hard	Processing mass is too hard
015	Motor speed feedback false	Log entry, notice: Mass too hard	Processing mass is too hard
016	Pump fault (improper current consumption)	Log entry	A pump error has occurred
019	Incompatible motor controller firmware	Log entry, notice: Device error – please restart. Machine locked.	The firmware of the motor controller does not match specification
021	EEPROM unavailable	Log entry	EEPROM unavailable
022	MPC not calibrated	Log entry, notice: Device error – please restart. Machine locked.	Could not calibrate motor controller
023	HMI system error – restarted	Log entry, notice: Restarted due to unrecognized error	System had to restart due to locking up
024	MPC update unsuccessful	Log entry	Could not update motor controller
025	Hall sensors plausibility check failed	Log entry, notice: Device error – please restart. Machine locked.	Improper condition of the hall sensors

REPLACEMENT OF WEAR PARTS

The following components are wear parts and must be replaced as needed:

• Pacotizing® blade

• Pacotizing® beaker

• Preliminary scraper

• Coupe set knife

• Coupe set whipping disk